The Identity project
The Identity project is internal project group based on Seoul.
Company Information
The Identity Co., Ltd. | Business License 711-87-02434
TEL.02-2216-7220 | MAIL-ORDER LICENSE NO. 2022-서울동대문-0139호 | CEO Jung | 601 , 6 floor, 77, Hancheon-ro, Dongdaemun-gu, Seoul, Republic of Korea | Office hour Mon - Fri AM 10:00 - PM 5:00 | Official E-mail. identity.project.lab@gmail.com
CJ Logistics Courier Return Address : 12-46 Sangwangsimni-dong, Seongdong-gu, Seoul CJ Logistics Seoul Seongdong Sangwangsimnijeong
Original
Our genuine product is labeld with the anti-counterfeiting silicone tag, which has been patented.
Customer Service
Social Network Service(SNS)
©2022 THE IDENTITY PROJECT All Rights Reserved.
THE IDENTITY PROJECT
The Identity project is internal project group based on Seoul.
We are researching design under the theme of admiration for youth culture and antipathy of mass production and working to find a new identity by mixing as good as possible with the carefully calculated and bold silhouette pattern.
Under the slogan of 'Long distance', we will boldly express our antipathy towards fast fashion and mass production by researching clothes that can be preserved of value and continuously producing differentiated contents with meaning. We hope to redefine the value of clothing and become a symbolic brand that can positively influence fashion culture and change perceptions of domestic clothing brands.
Company Information
The Identity Co., Ltd. | Business License 711-87-02434
TEL.02-2216-7220 | MAIL-ORDER LICENSE NO. 2022-서울동대문-0139호 | CEO Jung | 601 , 6 floor, 77, Hancheon-ro, Dongdaemun-gu, Seoul, Republic of Korea | Office hour Mon - Fri AM 10:00 - PM 5:00 | Official E-mail. identity.project.lab@gmail.com
CJ Logistics Courier Return Address : 12-46 Sangwangsimni-dong, Seongdong-gu, Seoul CJ Logistics Seoul Seongdong Sangwangsimnijeong
Original
Our genuine product is labeld with the anti-counterfeiting silicone tag, which has been patented.
Customer Service
©2022 THE IDENTITY PROJECT All Rights Reserved.
Hosting by imweb. Designed by muimof design.
Ribbed zipper jacket [black]
PACKAGING IS CARRIED CAREFULLY TO PREVENT WRINKLES OR DAMEGES TO THE CLOTHES DURING DELIVERY. PLEASE BE AWARE THAT THE SHIPPING COST IS SET DUE TO THE USE OF OUR CLOTHING DELIVERY BOX AND AIRFARE.
SHIPPING CHARGES 49$. ORDERS WILL BE SHIPPED BY EMS. FREE INTERNATIONAL SHIPPING ON ORDERS OVER US$500.
PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.
Returns & Exchanges
We have 7days return policy. Your items must be returned within 7days from your delivery date. After this time of period has passed, we unfortunately cannot attend to your requests.
Your items must be returned unworn, in the same condition that you first received it.
All original tags must still be attached to the garment(s). If your returned item(s) are damaged, soiled or returned without their original labels or tags your request may not be accepted and may be sent back to you.
Customers are responsible for covering the cost of return shipments and coordinating the return with their local post.
In case of your item is faulty (i.e. received defective or damaged), please contact to our customer care team. (Identity.project.lab@gmail.com or @the.identity.project.lab)
All sale and discounted items are not eligible for returns or exchanges. Exchanged items will be dispatched on business days. When your order leaves our warehouse, we will send an e-mail to you indicating your shipment’s tracking details which allows you to keep tabs on the progress of your delivery.
We, The Identity Project, provide free delivery for all products.
However, please note that in case of exchange or refund, you will have to pay the shipping cost.
The situation may occur when the product you ordered is out of stock due to a sudden increase in amount of order.
When you cancel an order for a product out of stock, we will contact you in advance and inform you about the order cancellation.
We will process cancellation of your order and refund at the same time. Please not.
It is delivered through CJ Korea Express, Average delivery time after dispatch is 2-3 business days.
Delivery may be delayed during strikes in some areas due to courier circumstances.
Usually delivery is within 2-4 business days. Delivery may be delayed because of certain reasons.
Depending on delivery company circumstances and specific product release, there may be a delay for the sudden increase in amount of order from a high order volume.
If the status is [Payment completed] after [Order/Payment], you can change it directly from the [My Page > Inquire Order History] menu, however, it is impossible to modify the options after the phase [Product preparation].
If you submit your order number and address information you wish to change, we will help you quickly through Kakao Talk Plus Friend Chat at the bottom of the homepage / 1:1 Inquiry at Homepage/ the telephone line (02-2216-7220),
When the status is changed to being on delivery, it is difficult to change the option depending on the pickup status of the courier company.
Please do the exchange/refund process after receiving it at the address you wrote first.
When delivery of ordered products begins, you can check the waybill in the order history, you can check the delivery status in CJ Korea Express Courier Inquiry.
It is possible to order combined delivery under the following conditions.
Same as receiver information
Delivery in preparation - when in status
After the delivery invoice is registered, it is impossible to do combination packagaing and delivery.
In order to check the delivery status of the courier, it is necessary to check the delivery waybill number/delivery completion date/delivery driver's contact number.
Along with whether to resend / refund, we will reply after checking the handling method at the bottom Kakao Talk Plus friend inquiry / 1:1 inquiry on the website
In order to check the delivery status of the parcel, please take a total three photos of the waybill/inside of the parcel/outside of the parcel.
Along with whether to resend / refund, we will reply after checking the handling method at the bottom Kakao Talk Plus friend inquiry / 1:1 inquiry on the website.