The Identity Co., Ltd. | Business License 711-87-02434
TEL.02-2216-7220 | MAIL-ORDER LICENSE NO. 2022-서울동대문-0139호 | CEO Jung | 601 , 6 floor, 77, Hancheon-ro, Dongdaemun-gu, Seoul, Republic of Korea | Office hour Mon - Fri AM 10:00 - PM 5:00 | Official E-mail. identity.project.lab@gmail.com
CJ Logistics Courier Return Address : 12-46 Sangwangsimni-dong, Seongdong-gu, Seoul CJ Logistics Seoul Seongdong Sangwangsimnijeong
It is impossible to exchange/refund if package components (eg hangers, suitcases, shopping bags, special coupon cards, etc.) are missing and the tag of product is removed or all products are damaged
In addition, in the case of certain (limited release) products notified in advance, it is impossible to exchange & refund due to the nature of the product.
1. In case that the product is lost or damaged due to the fault of the consumer (except when the packaging is damaged to check the contents)
2. In case that the value of product has significantly decreased after the consumer used the product
3. In case that the value of product has significantly decreased to such an extent that it is difficult to re-sell it after over time
4. In case that the packaging of an object that can be reproduced is damaged
5. In case that product that is individually produced according to a consumer's order is put into production
It is possible to request for exchange due to a simple change of mind or mistake within 7 days from the date of delivery.
(Based on standard CJ Logistics, the consumer must pay the cost of 8,000 won for round-trip delivery cost)
Exchange application process
Please apply for exchange in My Page> Order History.
When applying the exchange, it is possible to request automatic collection by courier or choose direct delivery so we request that you choose a more comfortable way to send by courier.
(If you request to collect automatically by courier, CJ Logistics courier will contact you in advance within 1-3 business days and then visit to collect the product, so please note to use.)
My Page → Select order number → Select product → Select reason → Enter detailed reason (more than 5 letters of 必) → Select whether to apply for collection (collection request/direct delivery) → Enter collection place information → Select delivery cost payment method (except for the company’s responsibility) → Completed
Return address when applying for direct delivery
In case of using CJ Logistics courier service: CJ Logistics Seoul Seongdong Sangwangsimni Branch, 12-46 Sangwangsimni-dong, Seongdong-gu, Seoul
In case of using other Logistics courier service, Room 601, 77, Hancheon-ro, Dongdaemun-gu, Seoul
※ Customers have to cover all responsibilities, such as additional costs incurred when using other courier companies and new registration other than the existing invoice number, and loss of courier service.
It is impossible to exchange if the packaging is damaged and the product value is lost.
Please apply the exchange requested product by selecting the reason attributable to the head office in My Page> Order.
Exchange/Return Request Process
Please apply for exchange in My Page> Order History.
When applying the exchange, it is possible to request automatic collection by courier or choose direct delivery so we request that you choose a more comfortable way to send by courier.
(If you request to collect automatically by courier, CJ Logistics courier will contact you in advance within 1-3 business days and then visit to collect the product, so please note to use.)
My Page → Select order number → Select product → Select reason → Enter detailed reason (more than 5 letters of 必) → Select whether to apply for collection (collection request/direct delivery) → Enter collection place information → Select delivery cost payment method (except for the company’s responsibility) → Completed
※ As the exchange is applied due to the seller's responsibility, the company bear the exchange delivery cost.
※ However, in case that the product value is lost due to damage to the packaging, it is impossible to exchange.
The procedures are in place according to the difference between the amount of the other product you wanted and the product you have already purchased.
(Increased amount) In case of additional difference : it is only possible to make a deposit without a bankbook.
(Increase/Decrease amount) In case of additional difference amount: it is proceed to the refund process for the difference through the customer's payment method.
(If you have made a deposit without a bankbook or mobile phone, the payment will be made through the refund procedure without a bankbook.)
Only certain products are non-exchangeable and non-refundable. Please check when purchasing.