The Identity Co., Ltd. | Business License 711-87-02434
TEL.02-2216-7220 | MAIL-ORDER LICENSE NO. 2022-서울동대문-0139호 | CEO Jung | 601 , 6 floor, 77, Hancheon-ro, Dongdaemun-gu, Seoul, Republic of Korea | Office hour Mon - Fri AM 10:00 - PM 5:00 | Official E-mail. identity.project.lab@gmail.com
CJ Logistics Courier Return Address : 12-46 Sangwangsimni-dong, Seongdong-gu, Seoul CJ Logistics Seoul Seongdong Sangwangsimnijeong
Non-member order inquiry is on the login page → Non-member order inquiry → You can check by writing [name who ordered/order number/non-member order password].
In case of losing order number / Kakao Talk Plus Friend Chat at the bottom of the homepage / 1:1 Inquiry at Homepage / If you contact us through the telephone line (02-2216-7220), we will help you quickly.
When ordering as a non-member, you can view the order history through the order number. When completing an order, please be aware of [Order Number].
In case of losing order number / Kakao Talk Plus Friend Chat at the bottom of the homepage / 1:1 Inquiry at Homepage / If you contact us through the telephone line (02-2216-7220), we will help you quickly.
When signing up for membership, you can get more various benefits such as points, product release information, newsletters, and official event news therefore we recommend that you purchase the product after registering as a member.
If the status is [Payment completed] after order/payment, you can change it directly at the [My Page > Inquire Order History] menu. However, you can’t modify directly the shipping address at the phase after [Product preparation].
Kakao Talk Plus Friend Chat at the bottom of the homepage / 1:1 Inquiry at Homepage/ If you write your order number and address information you wish to change, we will help you process it quickly through the telephone line (02-2216-7220).
If the status is changed to being delivery, it is difficult to change the address depending on the delivery situation of the courier company.
Please proceed with the exchange/refund process after receiving it at the address listed at the beginning.
My page after login -> You can check your order history in the [Order/Delivery History] search menu, you can request cancellation/exchange/return.